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Disability Advocate/Service Provider


  • Associate’s Degree in a field of study relevant to the provision of Independent Living Services

  • 1-2 years of experience in the direct delivery of human services.

  • Familiarity with adaptive technology.

  • Proficiency in computer software.

  • Excellent communication skills.

  • Verbal and written fluency in English.

  • Team-oriented with proven related experience.

  • Excellent organizational skills and the ability to work independently when necessary.

  • Ability to travel, as needed.

  • Personal experience in independent living and/or working with persons with disabilities may compensate for some qualifications.



  • Provides consumers with all services (Peer Counseling, Supportive Services, Advocacy, Assistive Technology, Employment Network/ TTW, and Youth Pre-Employment Training program, PCC) as necessary.

  • Provides consumers with skills training in areas of autism, communication, assistive technology, education/training, employment, equipment, finances/benefits, health care, housing, daily living, transportation, etc.

  • Completes intake assessments and related documentation.

  • Provides information and referral services concerning CILNCP services and programs.

  • Investigates and refers consumers to resources in the community.

    • Maintains familiarity with services available to consumers including eligibility requirements and appeal procedures.

    • Serves as a consultant for barrier removal to other entities within the scope of the IL Program.

  • Provides consumers with assistance in developing, implementing, and obtaining their independent living goals.

  • Promotes community awareness of other RTF/CILNCP’s programs.

  • Provides counseling and service coordination to consumers on possible benefits available by other service providers.

  • Records and documents direct consumer services.

    • Prepares monthly forms, narratives, and documentation as requested by the Director.

    • Ensures accuracy of data entered in CILNCP’s database.

  • Collaborates with the STSS staff and Director to ensure the delivery of quality services.

  • Prepares timesheet, mileage tracking, and other documentation to the Director within designated deadlines, as requested.

  • Acts as a case manager by assuring I&Rs and in-house referrals are assigned to appropriate direct care workers and information is properly maintained in CILsuite.

  • Acts as a lead for Youth Pre-ETS programs and Employment Services offered by RTF by educating staff, managing staff’s caseloads related to employment activities, and continued program development.

  • Oversee TTW activities.

  • Prepares forms, narratives, and documentation as outlined by the ACT, PIAT, or other grant sources, and as requested by Administration.

  • Exhibits high levels of professionalism and confidentiality in working with consumers, directors, managers, staff, and the public both within and outside of the CIL.

  • Exhibits high levels of professionalism, confidentiality, and effective communication skills in establishing collaborative working relationships with both members of the Senior Leadership and Programs & Services Leadership Teams as well as the Board of Directors.

  • Demonstrates excellent oral and written communication skills in disseminating information to various constituencies, both inside and outside of the CIL.

  • Serves as a staff liaison on designated committees.

  • Attends and participates in training, conferences, and workshops.

  • Performs duties according to CILNCP confidentiality guidelines for the protection of consumer information as required under the US-DHH HIPAA Regulations.

  • Works a flexible work schedule to accommodate the CILNCP’s needs as applicable.

  • Ensures all work is completed in a timely and accurate manner.

  • Performs other duties as assigned.

  • Performs all duties commensurate with the CILNCP Policy & Procedures Manual.

This job description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, efforts, or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, the CILNCP reserves the right to modify, add or remove duties and to assign other duties as necessary.


* Reasonable accommodations will be made for people with disabilities.


Roads to Freedom Center for Independent Living (RTFCIL) is an equal opportunity organization that has procedures in place to ensure equal access and fair treatment to all individuals. RTFCIL complies with all applicable civil rights laws (city, state, and federal). Programs, services, and personnel issues are administered without regard to disability, race, creed, color, religion, age, sex, sexual orientation, national origin, marital, or veteran status. RTFCIL is committed to affirmative action to ensure that individuals with disabilities, particularly those who are members of traditionally under-represented groups, receive full access to Roads to Freedom Center for Independent Living./AFFIRMATIVE ACTION

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