Quality Compliance Coordinator


  • Associate’s degree in Human Services, Business/Public Administration or related field.

  • 1-2 years direct experience in an Administrative or Management position.

  • 1-2 years direct experience with scheduling, organizing and tracking information.

  • 1-2 years direct experience with Quality Control Management procedures.

  • Proficiency in computer software.

  • Excellent oral and written communication skills.

  • Verbal and written fluency in English.

  • Team oriented with proven related experience.

  • Excellent organizational skills and the ability to work independently when necessary.

  • Ability to travel, as needed.



  • Bachelor’s degree in Human Services, Business/Public Administration or related field.

  • 3-4 years direct experience in an Administrative or Management position.

  • 3-4 years direct experience with scheduling, organizing and tracking information.

  • 3-4 years direct experience with Quality Control Management procedures.

  • Familiarity with adaptive technology.

  • Personal/previous experience in independent living and/or working with persons with disabilities preferred and may substitute for other qualifications.


  • Promotes the Independent Living philosophy.

  • Oversees the Quality Assurance of programs for the CILNCP.

  • Conducts research into “best practices” for Quality Assurance at CILNCP and elsewhere.

  • Provides management, staff and other stakeholder groups with information regarding quality improvement efforts and make recommendations for improvement.

  • Facilitates learning, discussion, discovery and development with CILNCP staff of effective Quality Assurance.

  • Attends appropriate meetings both within and outside the CIL to ensure collaboration in Quality Assurance implementation and assessment.

  • Coordinates Quality Compliance evaluation of services (i.e., record review, observation, survey, interview, etc.).

  • Implements Quality Compliance processes to evaluate services and programs.

  • Distributes, tabulates, and measures Program Satisfaction Surveys to various stakeholders.

  • Reports on Quality Compliance evaluations semi-annually as an accompaniment to the Quality Managaement work plan summary.

  • Collaborates with both administration and staff to ensure goals are met in accordance with the CILNCP’s strategic work plan.

  • Maintains a staff training tracking system to assure as part of organizational training efforts, based on strategic work plan goals, or as determined by the needs of staff.

  • Reviews and audits all PA Dept. of Human Services (DHS) billable program/waiver hours.

  • Oversees data and processes of accounts receivable into CILNCP accounting software.

  • Maintains an accurate filing and information system for CILNCP fiscal operations.

  • Track expenses as they relate to the consumer portion of DHS programs and waivers.

  • Develops and makes recommendations to the Chief Executive Officer for policies and procedures which comply with State and Federal regulations, as well as which enhance the overall operations of the agency.

  • Maintains the CILNCP Program Policies and Procedures Manual (PPM) - revising, updating, and developing policies as needed.

  • Ensures PPM meets needs of all programs/departments in terms of policy, practice, and procedures related to program services.

  • Ensures PPM complies with all regulatory bodies. 

  • Exhibits high levels of professionalism and confidentiality in working with consumers, directors, managers, staff, and the public both within and outside of the CIL.

  • Exhibits high levels of professionalism, confidentiality, and effective communication skills in establishing collaborative working relationships with both members of the Senior Leadership and Programs & Services Leadership Teams as well as the Business Leadership Team.

  • Demonstrates excellent oral and written communication skills in disseminating information to various constituencies, both inside and outside of the CIL.

  • Assures the appropriate monitoring of the agency’s database systems.

  • Attends and participates in trainings, conferences, and workshops.

  • Performs duties according to CILNCP confidentiality guidelines for protection of consumer information as required under the US-DHH HIPAA Regulations.

  • Works a flexible work schedule to accommodate the CILNCP’s needs as applicable.

  • Ensures all work is completed in a timely and accurate manner.

  • Performs other duties as assigned.

  • Performs all duties commensurate with the CILNCP Policy & Procedures Manual.


  • organizational and planning

  • time management skills and the ability to prioritize work

  • data management

  • attention to detail and accuracy

  • problem-solving

  • adaptability

  • customer service orientation

  • team work

  • communication skills - verbal and written

  • confidentiality

Roads to Freedom Center for Independent Living (RTFCIL) is an equal opportunity organization that has procedures in place to ensure equal access and fair treatment to all individuals. RTFCIL complies with all applicable civil rights laws (city, state, and federal). Programs, services, and personnel issues are administered without regard to disability, race, creed, color, religion, age, sex, sexual orientation, national origin, marital, or veteran status. RTFCIL is committed to affirmative action to ensure that individuals with disabilities, particularly those who are members of traditionally under-represented groups, receive full access to Roads to Freedom Center for Independent Living.